Refund Policy

Effective date: November 17, 2025

1. Photo sessions (SaltySesh®)

Session retainers or booking fees are generally non-refundable. This covers the time we reserve for you, planning, and pre-session communication.

If you need to reschedule, we’ll do our best to move your session to a new date if you give reasonable notice. Weather, illness, and life happen — we simply ask that you let us know as soon as you can so we can work together on a new plan.

Full session fees already paid may be refundable or transferable on a case-by-case basis, especially in special circumstances. Just email us and we’ll talk it through like humans.

2. Digital products & presets (The Salty Shop)

Digital items (like presets, templates, and checklists) are delivered instantly and cannot be “returned,” so all digital product sales are generally final.

However, we may issue a refund in limited situations:

• Accidental duplicate purchase of the same item
• Technical issues where you cannot access the file and we’re unable to resolve it
• Fraudulent or clearly unauthorized purchases

If you’re having trouble installing or using a product, please contact us first — we’d rather help you get it working than send you away frustrated.

3. SeshBot® & SeshBot Pro (AI tools)

SeshBot® and SeshBot Pro use generative AI and third-party services (like SMS providers). Because usage is ongoing, billing is typically handled as:

• Monthly subscription (where applicable) – cancel any time before the next billing cycle.
• No prorated refunds for partial months of use, unless required by law or in clear billing-error situations.

We may, at our discretion, issue refunds or credits for:

• Clear billing errors or duplicate charges
• Major outages or issues on our end that significantly impact normal use

4. Chargebacks & disputes

If something feels off with a charge, please reach out to us first at hello@saltysesh.co. We’re a small studio and can usually sort things out much faster and more calmly than a formal dispute process.

5. How to request a refund or credit

Email hello@saltysesh.co with:

• Your name and email used for the purchase
• What you purchased (session, digital product, or SeshBot plan)
• Date of purchase and any receipt / order ID
• A short explanation of what went wrong

We’ll review and respond as soon as we can with next steps.